About Blixx Gaming:
Blixx Gaming is a company made up of dedicated industry professionals with a singular mission in mind: to deliver supreme user experiences for all players that stand out in today's market. We are a small and agile team with each member bringing years of industry insight and a relentless pursuit of excellence.
Responsibilities:
- Provide exceptional support to iGaming customers via chat or email.
- Listen, probe, and analyse to understand customers' actual needs and address their issues effectively.
- Communicate in a fast, empathetic, and well-thought-out manner, aiming for first-time resolution.
- Cooperate with external teams to find solutions to customer issues and contribute to product improvement.
- Recognize responsible gambling and risk-related red flags, assisting players and external teams in finding appropriate solutions.
Qualifications:
- Fluent in written and spoken Finnish and English (Estonian is an asset).
- Very good communication skills with the ability to direct conversations effectively and de-escalate situations. Previous experience in any customer support role is an advantage.
- Analytical mindset to understand players' pain points and identify concerns for their well-being.
- Courage to engage in difficult conversations.
- Solution-oriented mindset and a team-player attitude.
- Curious mind with a desire to learn continuously.
- Proactive approach to maximize customer experience, troubleshoot recurring issues, and contribute to finding permanent solutions.
Benefits and Perks:
- 30 days of holidays
- Hybrid model
- Private Health insurance
- Career opportunities
- Learning & Development allowance
Candidate need to be based in Malta (or willing to relocate)
Contact person
Avril Morin